JellyBlue Official Website › Contact
ContactContact Jellyeblue About JellyBlue: Two Desks, One Of Them Sees Orders
Two routes reach this business and they do different things. The order desk on +1 (302) 200-3480 handles tracking, changes and refunds and is the only one that can see an order. The website address handles typos, corrections, privacy and press. Writing to the wrong one costs days, so the split is printed on every page.
Who answers what, the two addresses in New York, and two forms that go to the right desk on the first attempt.
The two JellyBlue desks
Tracking, changes and refunds
+1 (302) 200-3480
[email protected]
This desk can see your order. Have the order ID from your order email ready. Every refund claim starts here, on the telephone, inside the 60-day window.
The website, typos, corrections, privacy and press
[email protected]
Mon–Fri 9:00am–5:00pm ET
This mailbox reaches the editors who write these pages. It cannot see orders, cannot look up a tracking number and cannot process a refund. If you find something wrong on a page here, this is the address that fixes it.
| What you need | Where it goes |
|---|---|
| A tracking number | +1 (302) 200-3480 |
| A refund inside the window | +1 (302) 200-3480, with the order ID |
| A change of address before dispatch | +1 (302) 200-3480, immediately |
| A wrong or damaged parcel | +1 (302) 200-3480, with photographs kept |
| A factual error on this website | [email protected] |
| A privacy or data request | [email protected] |
| A press or partnership question | [email protected] |
Both routes are printed in the footer of every page on this website.
Where Jellyeblue is
| Purpose | Address |
|---|---|
| Office | 110 William Street, Floor 19, New York, NY 10038, USA |
| Returns | 115 East 23rd Street, Floor 5, New York, NY 10010, USA |
| Distributor of record, from the label | Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, telephone +1 (507) 448-8190 |
The office and the returns address are different addresses. A return sent to the office will not be processed there.
Ask this JellyBlue desk about an order
This form reaches the order desk. Use it for tracking, a change, a wrong parcel or a refund. The telephone is faster: +1 (302) 200-3480.
Tell this JellyBlue desk about a mistake on this website
This form reaches the editors. It cannot see orders. Use it for a factual error, a broken link, a typo, a privacy request or a press question.
A correction is made on the page itself and the review date moves forward with it. Nothing here is quietly edited.
JellyBlue contact questions
Which address should I write to?
If it is about an order, a tracking number, a change or a refund: [email protected], or better, the telephone. If it is about this website, a typo, a correction, privacy or press: [email protected].
Why can the website mailbox not look up my order?
Because it reaches the editors who write these pages, and they have no access to the order system. That is stated plainly rather than discovered after four days of silence.
What do I need before I call?
The order ID from your order email, and the email address you ordered with. With those two the call takes a couple of minutes; without them it takes considerably longer.
When is the website desk open?
Mon–Fri 9:00am–5:00pm ET. The order desk keeps its own hours and the telephone is the faster route to it in any case.
Can I return a bottle to the office address?
No. Returns go to 115 East 23rd Street, Floor 5, New York, NY 10010, USA, which is a different address from the office, and a return should follow a call to the order desk rather than arrive unannounced. The guarantee page has the three steps.
Do you give medical advice?
No. This desk can tell you what is printed on the container and what the published record says about each ingredient, and it does both at length. It cannot tell you whether a supplement suits your prescriptions, and the one interaction worth raising is set out on the side effects page.
Order JellyBlue on the official website
+1 (302) 200-3480 reaches a person for tracking, changes and refunds inside the 60-day window.
Price at the seller’s checkout · 60-day money-back guarantee from purchase
Order JellyBlue From This DeskLot JEL-26/JE-3218 · one gummy a day, 30 to a bottle · ships from the United States
